Refund & Return Policy

At Lovira Textiles, we want every customer to be satisfied with their order. Please review the following conditions before placing an order.

Eligibility

Returns may be accepted for eligible ready-stock items when the product is unused, unwashed, undamaged, and returned in its original condition.

Please contact us within 7 days of receiving your order if you would like to request a return.

Custom Printed & Cut Fabrics

Most fabrics ordered through our Fabric / Print on Demand collection are specially prepared, printed, or cut according to the customer’s selected design, material, and quantity.

For this reason, customized, printed-to-order, and cut fabrics are generally non-returnable and non-refundable for change of mind.

However, if we send the wrong design, wrong fabric, incorrect quantity, or a product with a confirmed manufacturing defect, please contact us and we will review the case for replacement or refund.

Colors & Fabric Appearance

Please note that product images are displayed digitally and colors may appear slightly different depending on screen brightness, device settings, lighting, and the selected fabric base.

Minor differences between the website image and the physical fabric are normal and are not considered defects.

Certain materials, including jacquard, zari, silk, chiffon, and other textured fabrics, may also affect the appearance, shine, depth, and color of the printed design.

If you are unsure about a fabric or color, please contact us before ordering. Samples may be available upon request so you can check the material and color before placing a larger order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue.

Once the issue is confirmed, Lovira Textiles may provide a replacement, exchange, or refund depending on the case.

Return Shipping

For approved returns caused by a Lovira Textiles error or confirmed defect, we will arrange or cover the reasonable return shipping cost.

For eligible change-of-mind returns, the customer is responsible for return shipping charges.

Refunds

Approved refunds will be returned to the original payment method whenever possible.

Refund processing may take approximately 7–14 business days after the returned item is received and inspected. Additional processing time may depend on your bank or payment provider.

Contact Us

To request a return, refund, or replacement, please contact:

Email: support@loviratex.com
WhatsApp: +971 56 623 5256

Please contact us before returning any item so we can provide the correct return instructions.